Terms of Use

The following terms and conditions govern your use of the Anima The Label website and any order you place through the Website. You should read these terms carefully before using the Website or purchasing our products from the Website. These terms tell you who we are, how you can use the Website, how you can purchase our products, what to do if you have a problem, and include other important information.
Last updated: April 2024.
1. Use of the Website
1.1 Your use of the Website is governed by these terms and conditions and our Privacy Policy (Privacy Policy). Our Privacy Policy deals with how we use your personal information, and by using the Website, you agree to the terms of our Privacy Policy. We recommend that you read it.
1.2 You can register an account through the Website to help you order our products more quickly. When you create an account, you warrant and confirm that:
(a) The information you provide (e.g., your name, address, and contact details) is true and accurate;
(b) You will notify us immediately of any changes to your details by updating your online account;
(c) You will not represent yourself as another person or use details that you are not authorized to use; and
(d) You have full legal capacity to use the Website and enter into any legal transactions with us.
1.3 You are responsible for keeping your account details secure. You must notify us immediately if you become aware of any unusual or unauthorized activity on your account.
2. Restrictions on use of the Website
2.1 The aesthetics, content, and information on the Website are very important to us and either belong to us or we have a license to use these materials. All trademarks, brands, and logos, usually identified by the symbols TM or ®, used on this website are either our property or we have a license to use them. You may use these materials to view our website and place orders for your own personal use only. This means that you may not use the materials on the Website for any commercial purpose or copy, reproduce, publish, display, distribute, or modify any material on the Website.
2.2 You must not alter in any way the page layout or digital copies of materials you have printed off or downloaded, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from the accompanying text.
2.3 You must always acknowledge our status (and that of any identified contributors) as the authors of the content on our Website.
2.4 You must not use any part of the content of our Website for commercial purposes without obtaining a license to do so from us or our licensors.
2.5 If you print off, copy, or download any part of our Website in breach of these terms of use, your right to use our Website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
2.6 We do not guarantee that the Website or any content on it will always be available, will be uninterrupted or will be free of errors or viruses. Although we will take reasonable steps to protect our website, we cannot guarantee that it is secure.
2.7 You must not misuse our Website or introduce viruses, trojan horses, worms, logic bombs, or other materials that are malicious or technologically harmful. You must not attempt to gain unauthorized access to the Website or any server, computer, or database connected to the Website. You must not attempt to gain unauthorized access to our Website, the server on which our Website is stored, or any server, computer or database connected to our Website. You must not attack our Website through a denial-of-service attack or a distributed denial-of-service attack. By violating this provision, you may commit a criminal offense under the Criminal Code and under the equivalent laws of the state. We will report any such breach to the relevant law enforcement authorities and cooperate with them by disclosing your identity. In the event of such a breach, your right to use our Website will cease immediately.
2.8 We may suspend, withdraw, or discontinue the availability of the entire Website or any part thereof for business or operational reasons. We will endeavor to notify you within a reasonable time if this happens, but this may not always be possible.
2.9 Although we make reasonable efforts to update the information on the Website, we cannot guarantee that the content of the Website is accurate, complete or up to date.
2.10 The Website may contain hyperlinks to websites operated by third parties. These links are provided for your convenience only and may not be current or maintained in the future. Unless expressly stated otherwise, we do not endorse or accept responsibility for the content of these linked websites and have no control over or rights to these linked websites. We may place links to referral programs within our website, whereby we may receive a financial benefit if you visit such a link and then make a purchase from a third-party website.
2.11 You may link to our Website, Instagram, Facebook, or other social media accounts, provided that you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. When linking to our Website or social media, you must not do so in a way that suggests we are endorsing or supporting you.
2.12 If we know or suspect that you are not complying with these terms, we may remove your profile or stop you from accessing the Website.
3. Product orders
3.1 To purchase any of the products on our Website, you must:
(a) click on each product you wish to purchase, click on the relevant size, and then click on "Add to Cart";
(b) click on the shopping cart icon at the top of the Website and then click on "Checkout";
(c) The order process will show you our acceptable payment methods;
(d) During the order process, you will provide contact, delivery, and payment information;
(e) You will be shown a breakdown of the product price and any applicable delivery charges, excluding customs duties and taxes for international orders;
(f) You will place your order by clicking on the "Order" button at the end of the payment process.
3.2 We will send you an email confirming your order, which will include details of the products you have ordered. This email does not mean that your order has been accepted.
3.3 There are cases in which we are unable to accept your order. This may happen if:
(a) the product you wish to purchase is not available;
(b) we are unable to accept payment from you;
(c) you do not comply with these terms and conditions of sale;
(d) there is a technical fault and we are unable to process your order;
(e) you have not provided us with all the information we require to complete your order; or
(f) We have discovered an error in the price or description of the product.
3.4 We will use reasonable commercial efforts to accept or reject your order immediately after it is submitted, but in some circumstances it may take up to two (2) business days to process your order. If we have not responded to you within two (2) business days, your offer is deemed rejected. We are not required to provide reasons for rejecting your offer to purchase products through the Website.
3.5 Once we have accepted your order, you will be provided with an order number by email. If we need to contact you in connection with your order, we may ask you for this order number, so please keep it safe.
4. Price and payment
4.1 All prices are in Bulgarian levs. The price of our products will be the price stated on the order page when you place your order. Although we strive to ensure that the price stated on the Website and on the order page is accurate, some prices may be inaccurate. If we discover an error in the price of a product you have ordered, we will not be able to accept your order and will contact you as soon as possible to give you the option of continuing with your order at the correct price or canceling it. If we are unable to contact you, we will consider your order for the product with the incorrect price to be canceled.
4.2 Product prices are separate and different from the prices for delivery, packaging, customs duties, and taxes and/or handling fees.
4.3 Payment can be made by cash on delivery, card (MasterCard, Maestro, and Visa), Google Pay, or Apple Pay. No discounts are offered for specific payment methods.
4.4 Payment by cash on delivery - Payment for the goods must be made upon delivery of the shipment in the amount specified on the invoice. In the event of a refusal as mentioned in section 2, the refund will be made by bank transfer. For this purpose, we require your bank account information, which can be provided easily and securely in your user account. We reserve the right to issue a voucher for the value of the returned goods if you do not provide us with your bank account details after we have requested them again.
4.5 Payment by card - You make the payment at the time of ordering by entering your card details. At the time of dispatch, the actual amount will be debited from your card, taking into account any discounts or vouchers, if applicable. Goods made to order or according to individual customer requirements will result in the actual amount, calculated after any discounts, vouchers, etc., being debited from your card immediately.
4.6 Payment by Google Pay - You pay directly through your Google account. After submitting your order, you will be redirected to Google, where you can authorize payment of the order amount. As soon as we are informed of your authorization, the goods will be shipped according to the delivery time specified for the item. Depending on the payment method stored in Google Pay, the actual invoice amount will be debited from it after deduction of any discounts, gift vouchers, etc., immediately after authorization or after dispatch.
4.7 Payment via Apple Pay - You pay directly through your Apple account. After submitting your order, you will be redirected to Apple, where you can authorize payment of the order amount. As soon as we receive your authorization, the goods will be shipped according to the delivery time specified for the item. Depending on the payment method stored in Apple Pay, the actual invoice amount will be debited from it - after deduction of any discounts, gift vouchers, etc. - immediately upon authorization or upon dispatch.
5. Our products
5.1 The images of the products on the website are for illustrative purposes only and we cannot guarantee that what you see on your phone, tablet, laptop, computer, or other device accurately reflects the color or size of the products. This means that what you buy (including the product packaging) may differ slightly from these images.
5.2 The products sold by us are those presented on the website at the time you enter the website, subject to availability. We strive to ensure that our product listings are up to date, but we make no commitment as to the availability of a product advertised on our website.
5.3 We reserve the right, but are not obligated, to limit the sales of our products to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of all products we offer. All product descriptions or prices are subject to change at any time without notice, at our discretion. We reserve the right to discontinue any product at any time.
6. Delivery
6.1 The delivery cost of the products will be shown on our website. We use third-party suppliers to handle the delivery of the products and cannot accept any responsibility for loss or damage to the products caused by the actions of those responsible for the delivery of the products.
6.2 We will endeavor to arrange delivery of our products to you within each time period specified on our website. Faster or tracked delivery may result in additional costs which you will be required to pay.
6.3 Sometimes your order may be delayed for reasons beyond our control. If this happens, we will use reasonable commercial efforts to notify you as soon as possible. We will not be liable to you for any delay in your order.
6.4 You are responsible for taking all necessary steps to take delivery of the products at the place you have specified.
6.5 We may sometimes have to stop your order if we have to change our products to comply with applicable laws or if our products are subject to a recall order. If we have to stop your order, we will notify you in advance (unless the problem is urgent) and refund any money you have paid for the affected products (including delivery charges).
6.6 Deliveries are only valid for Bulgaria. Goods are only shipped in normal household quantities and are only sent to end users.
7. Incorrect orders

7.1 Once an order has been placed, it cannot be changed. Please refer to section 8 of these terms and conditions for information on how to return your order for a refund.

7.2 If we attempt to deliver your order but are unable to do so due to an error on your part (e.g., incorrect delivery address) and you have not notified us of this error, you will be responsible for any additional delivery or storage costs we incur.
8. Returns, refunds, and exchanges
8.1 If you change your mind about your order and provide proof of purchase, we may offer you a refund, provided that our products are returned in accordance with these terms and conditions.
8.2 We only offer exchanges for orders purchased within Bulgaria. If you wish to exchange a product, please follow the returns process by contacting us at the contact details provided.
8.3 Refunds must be requested within 14 days of delivery and can be made for customers who return unwashed, unworn products in their original condition with all tags attached.
8.4 As a consumer, you are entitled to additional statutory consumer guarantees. If you believe that the products you have purchased are defective, are not of acceptable quality, do not match the description provided, or are not suitable for the purpose, you may be entitled to compensation under Bulgarian consumer law. These consumer guarantees do not apply to products that have been damaged due to unusual use or misuse. These rights are not affected by sections 8.1 or 8.2 above.

8.5 Before we can accept a return and process a refund, you must go to our contact page and request a return. You must provide us with your order number and the email address you used for the purchase.
8.6 To process a return, you must send us the products in accordance with these terms and conditions. You must include the following information in the statement:

a) Return confirmation number

b) Correct return address

8.7 Subject to section 8.3, in order for us to accept returned items for a refund, all original labels must be attached, including the clothing label and care label, and the items must be returned in their original condition (unworn and unwashed) and unmarked (for example, the items must not have makeup or artificial stains).
8.8 When returning an item to us, you must send the item to the address provided in the return confirmation email and ensure that the full address is clearly written on the return packaging. Once we have received your returned item, we will send you an email confirming that it has been received.

8.9 We will only refund the delivery costs for returning the products to us where consumer guarantees apply under Bulgarian consumer law or otherwise at our discretion.

8.10 Unless we expressly agree otherwise, we will only refund the same amount as the original purchase price. If your item is accepted for return, we will send you an email to notify you that your return has been approved and we will process the refund within 5-10 business days.
We will use reasonable commercial efforts to process returns within 5 working days of receiving the products you return, subject to section 9.6.

8.11 Subject to section 8.3, any product purchased during a promotional event such as a sale or purchased with a discount code is only eligible for a refund if the item is considered defective, of unacceptable quality, does not match the description provided, or is not fit for purpose. We will only refund store credit for discounted items returned due to a change of mind.

8.12 All digital gift cards are non-refundable and non-transferable. Gift cards must be redeemed within three years of the date of purchase. Products purchased with a gift card can only be returned for store credit.

9. User Content

9.1 Except for information about an identifiable individual covered by our Privacy Policy, any material you post, transmit, or upload to the website (Visitor Material) is non-confidential and non-proprietary.

9.2 You agree to any action or inaction that would otherwise constitute a violation of your moral rights in respect of Visitor Material. This consent shall survive the termination of these terms and conditions.

9.3 You agree that we will have no liability to you for any Visitor Material and that we and anyone we choose will be free to copy, disclose, distribute, incorporate, and otherwise use any Visitor Material and all images, sounds, text, and other things embodied in the Visitor Material, for any commercial or non-commercial purpose.

9.4 By posting, uploading or transmitting Visitor Material, you represent and warrant that any Visitor Material does not and will not:
(a) Violate any applicable law;

(b) Contain viruses or other harmful programs;

(d) Promote violence or discrimination;

(e) Infringe the intellectual property rights of another person;

(f) Violate a legal obligation owed to a third party (such as a confidentiality obligation);

(g) Encourage illegal activity or violate the privacy of another person;

(h) Threatening, abusing, or invading the privacy of another person, or likely to harass, upset, embarrass, or annoy another person;

(i) Creating the impression that the Visitor Material originates from us;

(j) Using it to impersonate another person or to misrepresent your relationship with another person; or

(k) Contain any unauthorized advertising, promotional materials, or other forms of unauthorized solicitation, including, but not limited to, junk mail, spam, chain letters, or any unwanted mass distribution of emails.
9.5 The prohibited actions listed in section 9.4 are not exhaustive. We reserve the right (but do not assume any obligation, except as required by law) to edit or remove any Visitor Material without notice to you, at our sole discretion.
9.6 You grant us an irrevocable, perpetual, exclusive, transferable, royalty-free, worldwide license to use, copy, modify, and distribute any Visitor Material in any way we deem appropriate (including, but not limited to, reproduction, altering, or communicating the Visitor Material to the public). You also grant us the right to sublicense these rights.
9.7 All Visitor Material contained on the Website is for informational purposes only and does not constitute advice from us. Visitor Material reflects the views of the users who have used the Website, and any statements, advice, or opinions provided by such persons are theirs alone. To the fullest extent permitted by law, including any limitations contained in Australian consumer law, we accept no liability to any person for any Visitor Materials, including, without limitation, any errors, defamatory statements, obscene statements, omissions or misrepresentations in any such Visitor Materials.
9.8 By entering your phone number via a subscription form on our website, including when paying or subscribing via a keyword, you agree to receive text messages regarding your order, including abandoned cart reminders and general marketing SMS messages. You confirm that consent is not a condition of purchase. Your mobile number, name, and purchase details will be sent to our third-party SMS platform, Klaviyo. Klaviyo will use this data to send you SMS notifications related to your order and other general marketing messages.
10. Complaints

If you have any questions or complaints about any of our products, please contact us at info@animathelabel.com.

Our liability for loss or damage suffered by you:

10.1 If we fail to comply with these terms and conditions of sale, we shall be liable for any loss or damage you suffer that is a foreseeable or obvious consequence of our breach of this contract at the time we accepted your order.

10.2 We supply products for personal use only. We will not be liable to you in any way for:

(a) Any loss of income, profit, business, or sales that you suffer; or

(b) Any losses that are not foreseeable or obvious when we accept your order.
11. Limitations of liability

11.1 You may be entitled to consumer guarantees and other warranties in relation to the products under Bulgarian consumer law. To the extent permitted by law, all warranties and guarantees that are not otherwise included in these terms and conditions are excluded.

11.2 Where a warranty cannot be excluded from these terms and conditions, our liability for any breach of warranty will be limited, if and to the extent permitted by law and subject to any qualifications in those laws, to one or more of the following (at our option):

a) replacement of the products or delivery of equivalent products;

b) repair of the products;

c) payment of the costs of replacing the products; or

d) payment of the costs of repairing the products.
11.3 To the fullest extent permitted by law, we shall not be liable to you or any person claiming through you under contract or tort for or in respect of any direct, indirect or consequential losses (including loss of anticipated profits, loss of opportunity, loss of reputation, loss of benefits or similar losses), damages, expenses or injuries suffered by you or any other person arising out of or in connection with or in relation to the performance or non-performance or any breach of these terms and conditions or any other matter related to these terms and conditions or any error in the information provided to you.
12. Indemnification

12.1 By accessing our website, you agree to indemnify and hold us harmless from any claims, actions,

12.2 Damages, costs, and expenses, including legal fees, arising out of or in connection with your use of our website.
13. Other terms

13.1 We reserve the right to change these terms and conditions from time to time. The changes will take effect as soon as they are posted on the website. The version on the website will always take precedence over all other versions of these terms and conditions. However, the applicable terms and conditions are those that were accepted by you at the time of placing your order.

13.2 You confirm that we have not made, and no person claiming to act on our behalf has made, any representation to you regarding the suitability or quality of the products other than as set out in these Terms and Conditions.

13.3 We may assign the performance of any of our rights and obligations under these terms and conditions and may assign our rights and obligations under these terms and conditions at any time without notice to you.

13.4 No failure by us to exercise any right under these terms and conditions shall constitute a waiver of that right by us.
13.5 If any provision of these terms and conditions is determined by any court to be invalid or unenforceable, then that provision will be severed from these terms and conditions and the remaining provisions will continue to apply.

13.6 All notices to be given to a party under these terms and conditions shall be in writing and sent by email to info@animathelabel.com.

13.7 These terms and conditions are governed by the laws of Bulgaria.
14. Definitions

14.1 We, us, our means Anima The Label

14.2 You means you as our customer.

14.3 Privacy Policy means our privacy policy, which can be found here.

14.4 Visitor Materials have the meaning given in section 9.1.

14.5 Website means